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Policies & Information 


ART PROOFS:
The first art proof is FREE for new orders or repeat orders with changes. Subsequent art proofs may incur a $10.00 charge each. (Or when additional proofs are required due to preference changes or revisions, a nominal fee will be applied per proof) All art proofs will be emailed and production will not be instituted until Acclaim Products, Inc. has received written approval, please respond promptly so your order will not be delayed.


CANCELLATION CHARGES:
All costs incurred prior to cancellation are the customer's responsibility.


CLAIMS:
Broken, damaged goods and delays in transit must be reported within 5 days of receipt of product. Goods should be inspected immediately upon arrival. If damage or shortage is found, discuss with carrier at time of delivery for immediate inspection and documentation. Inspection should be made at once in order to file a claim with the carrier. Credit and/or replacement will be issued upon receipt of paid claim. All shipments are F.O.B. plant. Merchandise is shipped at buyer’s risk, with title passing at F.O.B point. Acclaim Products, Inc. is not responsible to file claims for shipments made under buyers carrier account.


CUSTOM DESIGNS:
Acclaim Products, Inc. is pleased to provide our graphic abilities in helping our customers create "one-of-a -kind" designs. Allow our customer service personnel to guide you through the process.


DISCONTINUED PRODUCTS:
Acclaim Products, Inc. product line is subject to change; please contact us at info@corporateawardssource.com to confirm availability. We reserve the right to substitute product of equal or greater value in the event an item becomes unavailable, without prior notification. We will do everything we can to help you select a suitable replacement if an item has been discontinued or is out of stock. Our staff is consistently updating out site and we do everything we can to keep it as current as possible. There will be no charge to cancel an order should we discover stock is unavailable or has been discontinued.


NORMAL DELIVERY SCHEDULE:
Lead time varies depending on item and decoration options chosen. Please call for lead times on specific products and decorations if not specified.


PARTIAL SHIPMENTS:
When certain merchandise is requested in advance of the normal schedule we will try to accommodate the request with a partial shipment if possible. Customer will be responsible for any additional shipping fees incurred.


PERSONALIZATION:
All decoration instructions are subject to review and acceptance by Acclaim Products, Inc. Decoration instructions must be in writing and may be sent via order, email, mail, or courier service on a cd or dvd.


PRICING:
Pricing is subject to change without notice.


RETURNS:
Return of merchandise (for reasons other than defects in materials or workmanship) will not be accepted without prior authorization, and are subject to a 20% restocking fee. Any decorated items cannot be accepted back.


RUSH CHARGES:
Lead time varies on awards. Any personalized order required within less than minimum lead time may be subject to expedited shipping and possible rush fee. Rush orders are subject to availability of product and scheduling.


SET UP:
Set-up charges may apply, please see individual product information pages.


SHIPPING AND HANDLING:
F.O.B. Plant
Our standard shipping methods are UPS or FedEx. Special shipping methods and requests are subject to additional handling charges. All export shipments are subject to additional handling charges; the customer is responsible for all taxes and duties that are incurred.


TERMS:
Advanced payment is required on all first time orders. VISA, MASTERCARD and DISCOVER are welcomed for any order. Open account privileges will only be extended to qualified accounts with an ongoing established relationship.


WARRANTY:
Warranty information may vary depending on brands please call for specific warranty information.


WEB SITE:
www.corporateawardssource.com
ACCLAIM PRODUCTS, INC.
108 SOUTH SECOND STREET
ST. CHARLES, ILLINOIS 60174
PHONE: 630.443.0234 FAX: 630.443.0233
EMAIL: info@corporateawardssource.com